Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other Production Support teams
o Provide extensive coverage to users in front, middle and back office units
o Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
o Make available the knowledge of the local activity by promoting and updating specific documentation
o Identify improvement axis and lead the automation of manual checks/tasks
o Propose transformation of existing